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Comments About Comments

I want to seriously talk to you about the responsibilities of hosting comments on your website. It’s fun and it’s a great thrill to get a response to something you’ve written, but it also has responsibilities, both by you and the comment poster. We can’t control the comment poster, but we can control our response to the comment. That is our responsibility as a website owner and/or administrator.

Dealing with comments means identifying and dealing with unwanted spam such as comment spam or inappropriate or off-topic comments. You may, or may not, have a responsibility to respond to comments, so it may add more to your site’s workload. Then there is the debate of what comments should stay or be removed dependent upon your site’s policies and standards. There are a lot of questions to be asked and answered, and with all things, it begins with a plan.

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