Google Maps Bugs: Terrain View Missing Labels & LBC Categories Wrong

There are two bugs to report in the Google Maps space. The first is that the Google Maps Terrain view has removed the country labels from the maps. The second is that categories are being added to business listings without them being added by the business owner in the local business center.

The maps terrain issue was reported in the Google Maps Help forum. Here is a picture of what I see in the terrain view. As you can see, the country labels seemed to have disappeared:

Google Maps Terrain Missing Labels

Brian from the Google Maps team said, “Thanks for reporting. I made sure this issue was escalated to the appropriate folks and I’ll post an update here when I see it.”

The other bug has to do with the Google Local Business Center. Some are reporting that unwanted categories are being applied to their business listings automatically. A different Google Maps Help thread is tracking this issue. Google Maps employee, Linda said, “Thanks for starting this thread. I will gather some information and get back to you all soon.”

Hopefully both of these bugs will be resolved shortly.

Forum discussion at Google Maps Help.


There are two bugs to report in the Google Maps space. The first is that the Google Maps Terrain view has removed the country labels from the maps. The second is that categories are being added to business listings without them being added by the business owner in the local business center.

The maps terrain issue was reported in the Google Maps Help forum. Here is a picture of what I see in the terrain view. As you can see, the country labels seemed to have disappeared:

Google Maps Terrain Missing Labels

Brian from the Google Maps team said, “Thanks for reporting. I made sure this issue was escalated to the appropriate folks and I’ll post an update here when I see it.”

The other bug has to do with the Google Local Business Center. Some are reporting that unwanted categories are being applied to their business listings automatically. A different Google Maps Help thread is tracking this issue. Google Maps employee, Linda said, “Thanks for starting this thread. I will gather some information and get back to you all soon.”

Hopefully both of these bugs will be resolved shortly.

Forum discussion at Google Maps Help.



Study on Google Personalized Search & Re-Ranking Shows Minor SEO Changes

In December, Google announced they will be personalizing all Google results by default. SEOs rightfully were a bit on edge after that announcement, but we did link to an old study on how personalized results impact rankings, overall.

The study has been revised and posted at the Huomah Blog. I won’t go through all the points, but the conclusion is that currently, the personalized changes are so minor that it is not worth SEOs freaking out about them. The overall conclusion of this study stated:

We shouldn’t be changing how we approach things ultimately… Above the fold is the real estate that’s prime (what else is new?). It may be the measuring that we will have to adapt. You will need to find ways to check rankings from a few locales and discern a mean average instead of a definitive placement.

It is worth while reading the whole report at the Huomah Blog.

Forum discussion at Sphinn.


In December, Google announced they will be personalizing all Google results by default. SEOs rightfully were a bit on edge after that announcement, but we did link to an old study on how personalized results impact rankings, overall.

The study has been revised and posted at the Huomah Blog. I won’t go through all the points, but the conclusion is that currently, the personalized changes are so minor that it is not worth SEOs freaking out about them. The overall conclusion of this study stated:

We shouldn’t be changing how we approach things ultimately… Above the fold is the real estate that’s prime (what else is new?). It may be the measuring that we will have to adapt. You will need to find ways to check rankings from a few locales and discern a mean average instead of a definitive placement.

It is worth while reading the whole report at the Huomah Blog.

Forum discussion at Sphinn.



Q & A About Using Q & A Sites to Build Your Business & Reputation

Posted by Gil Reich

This post was originally in YOUmoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

Q&A sites are a great way to get your message across and to build your brand and reputation.

How many people use Q&A sites?

  • In a recent Business.com study, 49% of companies that use social media said they ask questions on Q&A sites. Only 29% said they use Twitter to find business-related information. The 49% doesn’t even include the many who get info from Q&A sites by Googling or Binging.
  • Answers.com (where I work) is now ranked (by comScore) as the 17th most visited site in the US. The vast majority of Answers.com’s traffic is to user generated Q&A pages. Yahoo! Answers gets even more traffic. Much of your potential market is already getting their answers from these sites.

Business Answer Usefulness

Source: Social Media Best Practices: Question & Answer Forums. Business.com, December 14, 2009, http://www.business.com/info/social-media-best-practices-q-and-a

What’s in it for me?

Providing quality answers and links to relevant pages can help you in the following ways:

  • Direct your customers (and potential customers) to accurate information about your product.
  • Connect with people in your market, build your reputation, and generate leads.
  • Provide links back to your site. Some of these links are Follow links, and thus also provide SEO value.

How do I use these sites?

The general rules of social media apply here too:

  1. Help others
  2. Build relationships
  3. Push your products and services when they answer somebody’s question or request.

Q&A sites work great for this, because people are already asking the questions. When I blog I hope my posts address questions that my readers want answered, but they may not. In Q&A sites, your starting point is that somebody asked the queston that you’re answering.

Specifically:

  • Search the Q&A sites for questions about your subject, and browse the relevant categories.
  • Answer questions fairly and accurately. If appropriate, mention your product or service, and / or link to a relevant page on your site.
  • Follow up & interact where appropriate. Use these sites’ message boards to see if you can be of further help, or to congratulate another contributor for a great answer.
  • Fill in your User Profile, showing why people should like and trust you. You can also usually link to your site from your User Profile.

In the example below, notice how the user provided a quality answer (much of which follows a template he uses in other answers as well) and adds a relevant link to his site.Quality (and Self Serving) Answer

 

What are the leading sites and how do they differ?

  • Yahoo! Answers: The biggest site in the industry, with 47 million US visits in November according to comScore (and that’s probably a very conservative estimate). It’s a broad horizontal site. Questions are open for 4 days. Users answer the question, and vote on the best answer. The best answer is selected by either the asker or by the community.
  • Answers.com / WikiAnswers: Answers.com has 41 million monthly US visitors according to comScore, making it second to Yahoo! but far larger than the other Q&A sites. It’s also a broad horizontal site. It’s key differentiators are:
    • It’s connectd to a reference site, so if you ask "What is the abstention doctrine?" your answer will come from West’s Law and the Oxford University Press.
    • It’s a wiki, so instead of multiple users providing multiple answers, users collaborate on one answer.
    • In most cases Answers don’t get closed, so you can find questions asked more than 4 days ago and still contribute to the answer.
  • LinkedIn Answers & Business.com Answers: These sites are great for more targeted communication, lead generation, and reputation building. Think of Yahoo! Answers and Answers.com as more B2C, and these sites as more B2B. This is Q&A in the context of advanced professional networking sites.
  • Stack Overflow and its siblings: Stack Overflow is a great Q&A site for programmers. If you’re a software developer and you want to establish yourself as an expert and to network with your peers, this site’s perfect. The same technology is now powering other niche sites, most notably serverfault.com (for system administrators) and Answers on Startups, which Rand Fishkin just named one of the 10 Sources I’ve Come to Love.
  • Aardvark: Aardvark is more of a closed system where you ask questions to people in your network. This is great for well connected journalists and bloggers to get answers from their network, but may not be ideal for spreading your message beyond your social circle.

How is using them like doing a guest post on SEOmoz?

Answering questions on Q&A sites is exactly like doing a guest post on SEOmoz:

  • Find the sites where the people you need are getting their information.
  • Give them quality information that will benefit them.
  • Get your own message across, with full disclosure of who you are. You can be self-serving, but not too self-serving.
  • Build relationships, and establish your expertise.

Ultimately you need a win-win here. You need to serve the needs of the community with whom you’re interacting, in a way that also builds your business and reputation.

Where can I get more information on Q&A sites?

See the following excellent articles:

Or contact me (Answers.com user: Gilr)

Do you like this post? Yes No

Posted by Gil Reich

Q&A sites are a great way to get your message across and to build your brand and reputation.

How many people use Q&A sites?

  • In a recent Business.com study, 49% of companies that use social media said they ask questions on Q&A sites. Only 29% said they use Twitter to find business-related information. The 49% doesn’t even include the many who get info from Q&A sites by Googling or Binging.
  • Answers.com (where I work) is now ranked (by comScore) as the 17th most visited site in the US. The vast majority of Answers.com’s traffic is to user generated Q&A pages. Yahoo! Answers gets even more traffic. Much of your potential market is already getting their answers from these sites.

Business Answer Usefulness

Source: Social Media Best Practices: Question & Answer Forums. Business.com, December 14, 2009, http://www.business.com/info/social-media-best-practices-q-and-a

What’s in it for me?

Providing quality answers and links to relevant pages can help you in the following ways:

  • Direct your customers (and potential customers) to accurate information about your product.
  • Connect with people in your market, build your reputation, and generate leads.
  • Provide links back to your site. Some of these links are Follow links, and thus also provide SEO value.

How do I use these sites?

The general rules of social media apply here too:

  1. Help others
  2. Build relationships
  3. Push your products and services when they answer somebody’s question or request.

Q&A sites work great for this, because people are already asking the questions. When I blog I hope my posts address questions that my readers want answered, but they may not. In Q&A sites, your starting point is that somebody asked the queston that you’re answering.

Specifically:

  • Search the Q&A sites for questions about your subject, and browse the relevant categories.
  • Answer questions fairly and accurately. If appropriate, mention your product or service, and / or link to a relevant page on your site.
  • Follow up & interact where appropriate. Use these sites’ message boards to see if you can be of further help, or to congratulate another contributor for a great answer.
  • Fill in your User Profile, showing why people should like and trust you. You can also usually link to your site from your User Profile.

In the example below, notice how the user provided a quality answer (much of which follows a template he uses in other answers as well) and adds a relevant link to his site.Quality (and Self Serving) Answer

 

What are the leading sites and how do they differ?

  • Yahoo! Answers: The biggest site in the industry, with 47 million US visits in November according to comScore (and that’s probably a very conservative estimate). It’s a broad horizontal site. Questions are open for 4 days. Users answer the question, and vote on the best answer. The best answer is selected by either the asker or by the community.
  • Answers.com / WikiAnswers: Answers.com has 41 million monthly US visitors according to comScore, making it second to Yahoo! but far larger than the other Q&A sites. It’s also a broad horizontal site. It’s key differentiators are:
    • It’s connectd to a reference site, so if you ask "What is the abstention doctrine?" your answer will come from West’s Law and the Oxford University Press.
    • It’s a wiki, so instead of multiple users providing multiple answers, users collaborate on one answer.
    • In most cases Answers don’t get closed, so you can find questions asked more than 4 days ago and still contribute to the answer.
  • LinkedIn Answers & Business.com Answers: These sites are great for more targeted communication, lead generation, and reputation building. Think of Yahoo! Answers and Answers.com as more B2C, and these sites as more B2B. This is Q&A in the context of advanced professional networking sites.
  • Stack Overflow and its siblings: Stack Overflow is a great Q&A site for programmers. If you’re a software developer and you want to establish yourself as an expert and to network with your peers, this site’s perfect. The same technology is now powering other niche sites, most notably serverfault.com (for system administrators) and Answers on Startups, which Rand Fishkin just named one of the 10 Sources I’ve Come to Love.
  • Aardvark: Aardvark is more of a closed system where you ask questions to people in your network. This is great for well connected journalists and bloggers to get answers from their network, but may not be ideal for spreading your message beyond your social circle.

How is using them like doing a guest post on SEOmoz?

Answering questions on Q&A sites is exactly like doing a guest post on SEOmoz:

  • Find the sites where the people you need are getting their information.
  • Give them quality information that will benefit them.
  • Get your own message across, with full disclosure of who you are. You can be self-serving, but not too self-serving.
  • Build relationships, and establish your expertise.

Ultimately you need a win-win here. You need to serve the needs of the community with whom you’re interacting, in a way that also builds your business and reputation.

Where can I get more information on Q&A sites?

See the following excellent articles:

Or contact me (Answers.com user: Gilr)

Do you like this post? Yes No

Keyword Targeting: How to Employ Multiple Keywords for SEO & Conversions

Posted by randfish

At some point during your University’s SEO 201: Advanced Keyword Research & Targeting class, they probably gave a few lectures and case studies on how to effectively split up your keyword research list across multiple pages and use those terms/phrases to maximum benefit. But, for those who might have missed that lesson (which would be, umm, all of us, since no formal education in SEO exists), a handy refresher might be in order.

Many SEOs struggle to answer questions like:

  • How many keywords can I target on a page?
  • Should I try to target all of my most important terms on my homepage (since it gets the most link juice)?
  • When I should try to target similar phrases together vs. splitting them up?

This post is meant to help with precisely those issues.

At the end of the keyword research phase you’ve established which terms and phrases are worthwhile. Now you’ll need to determine which keywords to target where, and how. This four-step process should make that easy (and apparently, checklists are awesome).

Step 1: Assemble Your Keyword by Broad Association

I’m using comic books both because they’re fun, and because a recently retired-from-Google friend opened his own comic shop in West Seattle, so I’ve got superheroes in tights on the brain. In the example above, I’ve sorted several high demand keywords into groupings that relate to their core subject – in this case, by superhero. You can do this with products, articles, blog post categories or any type of content.

Step 2: Determine Intent and Segment

Next, I need to segment the keywords in each group by the intent of a potential visitor. This is absolutely critical, because even if two keyword terms/phrases are very similar, putting them together can be disatrous if the goals of the searcher are different. It’s technically worse to rank 1st and convert visits at 0.1% than to rank 10th and get a conversion rate of 2%. By segmenting on intent, you can make sure to uniquely target searchers seeking a specific goal without cannibalizing or misdirecting traffic to the detriment of your site’s usability/conversion rate.

Step 3: Design Hierarchy According to Usability and Natural Fit

If possible, you’ll want to use the insight you gain from the keyword research and targeting process to help determine the site’s hierarchy and information architecture. Even if you’re deep down in the weeds on an already existing site, you can employ intelligent cross-linking to make sure visitors can find what they’re seeking from potential landing pages. The concept should be to make the primary content of the page the most likely target of the searcher’s intent, then provide navigation to secondary, tertiary or more specific needs.

Step 4: Lay Out Keyword Targeting Plans

You now have the keyword groups segmented to individual pages and a hierarchy for your site, so the final step is assigning the keyword targets to individual pages and providing recommendations on Titles, URLs, Meta Descriptions and page functionality. In the example above, I’ve employed multiple keywords in the page elements (plural and singular versions of "comic" as well as "dc comics" and "batman comics") to help attract that traffic. I’m also listing "detective comics" here, though technically, I might even have a separate subcategory for that individual series that’s linked-to on this page.

This planning process is key to getting the best results possible. Over time, your analytics data can help show you where assumptions have been incorrect and you can course correct. What’s important is understanding the basic rules for keyword targeting:

  1. No page should target keywords just because it "can rank for them;" you need to also consider the visitor experience and whether the page’s content can serve as many "keyword masters" as you’re targeting.
  2. Pages can target multiple keywords and phrases at once so long as the intent is the same. Don’t arbitrarily split up pages or make a new page for every permutation of a keyphrase simply so you can have "optimum" optimization. Remember it’s much easier to earn links to one page than to many (and much easier to build one good funnel than two).
  3. Keyword targeted pages need to provide the content a visitor is seeking and the links to the detailed pages they might want. Search engines are pretty smart – if visitors aren’t getting value from your pages, they’re not going to link to them, not going to click them in the SERPs and not going to recommend them to others. Even if you manipulate your way to the top today, in the long run, the engines will identify methods to get relevant, quality content ranking.

I’d also suggest checking out previous posts on:

Hopefully this has been valuable and I’d certainly appreciate examples and suggestions from the community on how you employ keyword targeting for maximum benefit.

p.s. I may have overstated when I said there’s "no" formal education. Market Motive offers some great online classes and certification as does Search Engine College. And yes, SEOmoz has a video training series, too – the metaphor was meant tongue in cheek :-)

Do you like this post? Yes No

Posted by randfish

At some point during your University’s SEO 201: Advanced Keyword Research & Targeting class, they probably gave a few lectures and case studies on how to effectively split up your keyword research list across multiple pages and use those terms/phrases to maximum benefit. But, for those who might have missed that lesson (which would be, umm, all of us, since no formal education in SEO exists), a handy refresher might be in order.

Many SEOs struggle to answer questions like:

  • How many keywords can I target on a page?
  • Should I try to target all of my most important terms on my homepage (since it gets the most link juice)?
  • When I should try to target similar phrases together vs. splitting them up?

This post is meant to help with precisely those issues.

At the end of the keyword research phase you’ve established which terms and phrases are worthwhile. Now you’ll need to determine which keywords to target where, and how. This four-step process should make that easy (and apparently, checklists are awesome).

Step 1: Assemble Your Keyword by Broad Association

I’m using comic books both because they’re fun, and because a recently retired-from-Google friend opened his own comic shop in West Seattle, so I’ve got superheroes in tights on the brain. In the example above, I’ve sorted several high demand keywords into groupings that relate to their core subject – in this case, by superhero. You can do this with products, articles, blog post categories or any type of content.

Step 2: Determine Intent and Segment

Next, I need to segment the keywords in each group by the intent of a potential visitor. This is absolutely critical, because even if two keyword terms/phrases are very similar, putting them together can be disatrous if the goals of the searcher are different. It’s technically worse to rank 1st and convert visits at 0.1% than to rank 10th and get a conversion rate of 2%. By segmenting on intent, you can make sure to uniquely target searchers seeking a specific goal without cannibalizing or misdirecting traffic to the detriment of your site’s usability/conversion rate.

Step 3: Design Hierarchy According to Usability and Natural Fit

If possible, you’ll want to use the insight you gain from the keyword research and targeting process to help determine the site’s hierarchy and information architecture. Even if you’re deep down in the weeds on an already existing site, you can employ intelligent cross-linking to make sure visitors can find what they’re seeking from potential landing pages. The concept should be to make the primary content of the page the most likely target of the searcher’s intent, then provide navigation to secondary, tertiary or more specific needs.

Step 4: Lay Out Keyword Targeting Plans

You now have the keyword groups segmented to individual pages and a hierarchy for your site, so the final step is assigning the keyword targets to individual pages and providing recommendations on Titles, URLs, Meta Descriptions and page functionality. In the example above, I’ve employed multiple keywords in the page elements (plural and singular versions of "comic" as well as "dc comics" and "batman comics") to help attract that traffic. I’m also listing "detective comics" here, though technically, I might even have a separate subcategory for that individual series that’s linked-to on this page.

This planning process is key to getting the best results possible. Over time, your analytics data can help show you where assumptions have been incorrect and you can course correct. What’s important is understanding the basic rules for keyword targeting:

  1. No page should target keywords just because it "can rank for them;" you need to also consider the visitor experience and whether the page’s content can serve as many "keyword masters" as you’re targeting.
  2. Pages can target multiple keywords and phrases at once so long as the intent is the same. Don’t arbitrarily split up pages or make a new page for every permutation of a keyphrase simply so you can have "optimum" optimization. Remember it’s much easier to earn links to one page than to many (and much easier to build one good funnel than two).
  3. Keyword targeted pages need to provide the content a visitor is seeking and the links to the detailed pages they might want. Search engines are pretty smart – if visitors aren’t getting value from your pages, they’re not going to link to them, not going to click them in the SERPs and not going to recommend them to others. Even if you manipulate your way to the top today, in the long run, the engines will identify methods to get relevant, quality content ranking.

I’d also suggest checking out previous posts on:

Hopefully this has been valuable and I’d certainly appreciate examples and suggestions from the community on how you employ keyword targeting for maximum benefit.

p.s. I may have overstated when I said there’s "no" formal education. Market Motive offers some great online classes and certification as does Search Engine College. And yes, SEOmoz has a video training series, too – the metaphor was meant tongue in cheek :-)

Do you like this post? Yes No

Martin Luther King, Jr Logo from Google, Yahoo, Bing, Ask, Dogpile & Othersin 2010

Every year, the search engines post special logos for Martin Luther King, Jr. This year is no different, we have logos from Google, Yahoo, Bing, Ask.com, Dogpile and others. MLK, Martin Luther Kind, Jr needs no explanation. It is a legal US holiday today and a day celebrated by many around the world. Here are the logos:

Google’s MLK Logo:

Google Martin Luther King, Jr

Yahoo’s Flash MLK logo:

Bing’s MLK Theme:

Martin Luther King Bing Logo

Ask.com’s MLK Theme:

Martin Luther King Ask.com Logo

DogPile:

Martin Luther King Day Logo '09 Dogpile

Search Engine Roundtable:

Martin Luther King Day Logo '09 Search Engine Roundtable

Also see the 2009 MLK logos and 2008 MLK logos for a bit of the history with these logos and doodles.

Forum discussion at Google Web Search Help.


Every year, the search engines post special logos for Martin Luther King, Jr. This year is no different, we have logos from Google, Yahoo, Bing, Ask.com, Dogpile and others. MLK, Martin Luther Kind, Jr needs no explanation. It is a legal US holiday today and a day celebrated by many around the world. Here are the logos:

Google’s MLK Logo:

Google Martin Luther King, Jr

Yahoo’s Flash MLK logo:

Bing’s MLK Theme:

Martin Luther King Bing Logo

Ask.com’s MLK Theme:

Martin Luther King Ask.com Logo

DogPile:

Martin Luther King Day Logo '09 Dogpile

Search Engine Roundtable:

Martin Luther King Day Logo '09 Search Engine Roundtable

Also see the 2008 MLK logos for a bit of the history with these logos and doodles.

Forum discussion at Google Web Search Help.



2010 SEMMYS Nominees Are Out

Matt McGee has put together a great list of the top online marketing posts from 2009.  There are a lot of great articles to dig into and I am psyched to see a few LSG posts from last year made the cut:
How To Get Your Site Indexed Quickly In Google & Other Search Engines (I [...]

Matt McGee has put together a great list of the top online marketing posts from 2009.  There are a lot of great articles to dig into and I am psyched to see a few LSG posts from last year made the cut:

How To Get Your Site Indexed Quickly In Google & Other Search Engines (I Hope)
(in the SEO Category)

IYP SEO Rankings Report 2009
(in the Local Search Category)

Yellow Pages vs. Social Media: A Rebuttal to the Lazy, Lying Mainstream Media
(in the Rants Category)

Hint to judges, I am pulling for the Rant.

I will be judging the Search Tech category along with the inestimable Todd Malicoat.  Any nominees who wish to ply me with liquor, cigarettes and/or stacks of unmarked bills, you know how to find me (logowear is not an option).

Google SafeSearch May Block Graphic Dental & Surgery Images

A Google Webmaster Help thread has the owner of NYCDentist.com (great domain by the way) complaining his images are being blocked by Google’s SafeSearch filter.

He said:

I personally write and publish NYCdentist.com, which offers over 2,500 pages of free content in academic dentistry. The content shows dental procedures including surgery in detail based upon visitor choices. There is NO sexual content in all 2,500 pages

I didn’t know this, but it does make sense, Google may block “particularly graphic or violent” images. And if you look at some of the images on that site, I think some of you may get a bit queazy in the stomach. But what is interesting to me, is that the dentists don’t see it that way. I have a dentist right next to me in my office building. He borrowed my camera once to take before and after pictures. I had to email those pictures to him afterwards and let me tell you, they were extremely graphic!

In any event, Googler, Susan Moskwa said:

I’ll pass this along, but FYI SafeSearch filters non just sexually-related content, but also stuff that’s particularly graphic or violent. Some of your surgery photos may be graphic enough that they fall under our filtering criteria. I’ll try to get some more feedback on this from the Image Search team. Thanks for reporting this here.

So technically, I am not sure where this would fall – but personally, I would not like to see these images come up for a search on [teeth].

Forum discussion at Google Webmaster Help.


A Google Webmaster Help thread has the owner of NYCDentist.com (great domain by the way) complaining his images are being blocked by Google’s SafeSearch filter.

He said:

I personally write and publish NYCdentist.com, which offers over 2,500 pages of free content in academic dentistry. The content shows dental procedures including surgery in detail based upon visitor choices. There is NO sexual content in all 2,500 pages

I didn’t know this, but it does make sense, Google may block “particularly graphic or violent” images. And if you look at some of the images on that site, I think some of you may get a bit queazy in the stomach. But what is interesting to me, is that the dentists don’t see it that way. I have a dentist right next to me in my office building. He borrowed my camera once to take before and after pictures. I had to email those pictures to him afterwards and let me tell you, they were extremely graphic!

In any event, Googler, Susan Moskwa said:

I’ll pass this along, but FYI SafeSearch filters non just sexually-related content, but also stuff that’s particularly graphic or violent. Some of your surgery photos may be graphic enough that they fall under our filtering criteria. I’ll try to get some more feedback on this from the Image Search team. Thanks for reporting this here.

So technically, I am not sure where this would fall – but personally, I would not like to see these images come up for a search on [teeth].

Forum discussion at Google Webmaster Help.



Yahoo To Kill Shopping API & Outsource to PriceGrabber, Not Bing

Yahoo quietly announced they are discontinuing their Yahoo Shopping API, because they are going to be outsourcing the Yahoo Shopping component of their site to PriceGrabber.com. Greg Sterling has excellent questions and observations about this decision. The main question is why isn’t Bing going to power this search feature?

On a webmaster note, just look at the first comment in the Yahoo announcement:

This is very disappointing to me. Several of my web apps depend on the API it for their real-time data needs. Pricegrabber is not a replacement. I suppose this means I’m collaterally going to shut down my own services as well. A big sarcastic “thanks” goes out to the Yahoo team for this.

A WebmasterWorld thread both sympathizes with those in this trap and also somewhat mocks them. For example one said, “This is yet another lesson for lazy or naive webmasters that build their sites around the services provided by third parties (mostly by Google in these days).”

incrediBILL adds, “The most amusing part is it probably requires no maintenance to leave the API function as-is.” httpwebwitch explained the other value in this API:

The Yahoo! Shopping API is/was a really good product, too. Well designed, with massive amounts of excellent data. One of the best data API’s out there, IMHO – I’ve often used it as an example when teaching others about APIs and XML.

I have several apps out there that depend on it, and projects in development that also rely on it. All those projects will be scrapped.

This is not the first time some webmasters were ‘burned’ by using a free and open API.

Forum discussion at WebmasterWorld.


Yahoo quietly announced they are discontinuing their Yahoo Shopping API, because they are going to be outsourcing the Yahoo Shopping component of their site to PriceGrabber.com. Greg Sterling has excellent questions and observations about this decision. The main question is why isn’t Bing going to power this search feature?

On a webmaster note, just look at the first comment in the Yahoo announcement:

This is very disappointing to me. Several of my web apps depend on the API it for their real-time data needs. Pricegrabber is not a replacement. I suppose this means I’m collaterally going to shut down my own services as well. A big sarcastic “thanks” goes out to the Yahoo team for this.

A WebmasterWorld thread both sympathizes with those in this trap and also somewhat mocks them. For example one said, “This is yet another lesson for lazy or naive webmasters that build their sites around the services provided by third parties (mostly by Google in these days).”

incrediBILL adds, “The most amusing part is it probably requires no maintenance to leave the API function as-is.” httpwebwitch explained the other value in this API:

The Yahoo! Shopping API is/was a really good product, too. Well designed, with massive amounts of excellent data. One of the best data API’s out there, IMHO – I’ve often used it as an example when teaching others about APIs and XML.

I have several apps out there that depend on it, and projects in development that also rely on it. All those projects will be scrapped.

This is not the first time some webmasters were ‘burned’ by using a free and open API.

Forum discussion at WebmasterWorld.



Explaining SEO, Role by Role

Posted by RobOusbey

To make a valuable impact, SEO has to be understood by more than just an organisation’s search marketers. This post suggests how to explain the concepts, and get buy-in, from different people within an organisation.

I’ve chosen some of the standard roles that you may find in a company or organisation with a web-presence and for each one have listed:

  • Their role: a description of their position within the company and their responsibilities.
  • Persuade them: once you’ve described SEO, this gives something extra to get them excited about the possibilities of SEO for them / their department, to help get them on side.
  • Ask them: I’ve tried to list one particular request you can make to people in each role to benefit the SEO process within your organisation.

In addition, you should remember to give back to each of these stakeholders. There’ll be some metric, data or graphs that will demonstrate to them the ongoing effect they are having on the project, how it has benefited the organisation as a whole, and (for bonus points) how their role has benefited from SEO success. Inspiring people in this way leads to their ongoing commitment, and a successful organisation full of motivated, happy people.

CEO

  • Their role: Responsible for the whole company; interested in the ‘big picture’ and needs to be able to justify decisions and costs to the board and shareholders.
  • Persuade them: SEO gives a competitive advantage in attracting visitors and customers. Though it requires an initial push of effort, and ongoing resource, the work will show a demonstrable ROI, they’ll be provided with regular figures for the board about the profit generated by SEO efforts.
  • Ask them: if there are any questions or objections they have, so that you can answer / resolve them. It can be important to get senior management to understand and appreciate online marketing, both so that they can approve investment in it and so that they will enthuse about & promote the project internally.

CTO

  • Their role: Responsible for developing technology within the organisation and we’ll assume in this case responsible for the organisation’s website and online development.
  • Persuade them: There is a large technical aspect to optimising a website for search engines – lots of information is available (both officially from the search engines, and recommendations from third parties) but there is work to be done in adapting this best-practice advice to the organisation’s unique needs. However, it’s not an entirely technical process, and much of the ongoing work will be done ‘off-site’, by those in the advertising / promotions teams.
  • Ask them: to assign a proportion of their team’s time to SEO – ideally including members from both web development and R&D departments.

Web Designer

  • Their role: Designing the look and branding of the organisation’s website
  • Persuade them: Designing websites that will adhere to SEO principles need not be a significant constraint. There’s a significant overlap between designing human-usable and SEO-friendly sites, and many of the most well designed & stylish sites follow the appropriate guidelines.
  • Ask them: to spend time talking to developers and SEOs about design practices that may harm or hamper SEO, and use this knowledge in their online design work.

Web Developer

  • Their role: To turn designs for web pages into code which can be published online.
  • Persuade them: By following some relatively straight forward (and typically common-sense) practices when writing code, developers have a vital role in creating pages that can be easily read and understood by search engines. They’ll see the impact of their work very visibly, as pages from the site get indexed and returned in appropriate search results.
  • Ask them: to read lots! They can start with SEOmoz’s guides and blog posts (espec. pages from the technical issues category) and should print out the web developer’s SEO cheat sheet. Also, remind them that as easy at this basic best-practice stuff is, lots of people do get it wrong, so they should be prepared to get mad-props from their SEO colleagues for not fouling up this stuff as much as some of the competitors.

Sales Manager

  • Their role: In commercial organisations, they’re responsible for the journey through the funnel from enquiry to sale.
  • Persuade them: We can use data from the website and experience from the SEO community to target phrases which will generate visits & enquiries from the people most likely to convert into a sale. Their feedback about new enquiries and leads, combined with analytics data, will help tailor the products/services and marketing messages to minimise poor lead for the team and maximise sales profit.
  • Ask them: to help with keyword research by giving you the words and phrases that potential customers use to describe their problems or to ask for product types.

Marketing Manager

  • Their role: Responsibilities can include product development, advertising, press and promotion.
  • Persuade them: Highly ethical SEO can be undertaken by following all the marketing best practices they’re familiar with. Giving a positive experience before and after purchase, creating and fostering conversations around the brand, getting coverage on trusted websites, etc can all contribute to improved rankings. In addition, search engine marketing produces very clear returns in terms of number of visitors, their activity on the site and purchases made / revenue generated – so they’ll be able to demonstrate value and justify ongoing investment in this activity.
  • Ask them: to get up to speed on the importance of inbound links, and discover ways that their teams’ activities can help to generate links.

Content Editor

  • Their role: Responsibilities may include any of creating, commissioning, editing and publishing content on the site.
  • Persuade them: As well as being able to attract more visitors to your content, we can use SEO insights to help generate ideas for new site content that could be particularly successful. We can produce guidelines for your writers to help their content be more successful in search engines, and we can provide statistics that show how successful different pieces of content or different writers have been, to help inspire them to create more great content.
  • Ask them: to review analytics and link data with you, to look at what has been particularly successful (in terms of total traffic, links and search traffic) and to try creating copy and content that is more SEO targeted. In addition, talk to them about writing great headlines and about linkbait’ show how their team can create content that goes wild on social networks and gets loads of links.

Community / Outreach Manager

  • Their role: Responsible for the organisation’s relationships with individuals on and/or off the site, often with a view to generating conversation about the brand.
  • Persuade them: By reaching out to people elsewhere online and encouraging them to mention us & link to the site, you / your team will increase the strength and trust of the site – this increases its ability to receive traffic for relevant search terms. Using tools such as Linkscape, we can show the value of every link you create and help you find new opportunities for outreach and linkbuilding.
  • Ask them: to try requesting links from a few people they have close relationships with. Demonstrate how to find new places and people to reach out to and reasons to contact them (such as sharing content, offering resources, writing guest content, offering prizes etc.)

More

Every organisation has different roles, and the roles may have different responsibilities, but this gives some idea of the ways you might persuade different people that they can contribute to and benefit from SEO.

Feel free to use the comments to share any particular advice you have for explaining & promoting SEO internally. If you have any particular objections that come up, do mention them and we’ll see if we can come up with suitable responses.

Do you like this post? Yes No

Posted by RobOusbey

To make a valuable impact, SEO has to be understood by more than just an organisation’s search marketers. This post suggests how to explain the concepts, and get buy-in, from different people within an organisation.

I’ve chosen some of the standard roles that you may find in a company or organisation with a web-presence and for each one have listed:

  • Their role: a description of their position within the company and their responsibilities.
  • Persuade them: once you’ve described SEO, this gives something extra to get them excited about the possibilities of SEO for them / their department, to help get them on side.
  • Ask them: I’ve tried to list one particular request you can make to people in each role to benefit the SEO process within your organisation.

In addition, you should remember to give back to each of these stakeholders. There’ll be some metric, data or graphs that will demonstrate to them the ongoing effect they are having on the project, how it has benefited the organisation as a whole, and (for bonus points) how their role has benefited from SEO success. Inspiring people in this way leads to their ongoing commitment, and a successful organisation full of motivated, happy people.

CEO

  • Their role: Responsible for the whole company; interested in the ‘big picture’ and needs to be able to justify decisions and costs to the board and shareholders.
  • Persuade them: SEO gives a competitive advantage in attracting visitors and customers. Though it requires an initial push of effort, and ongoing resource, the work will show a demonstrable ROI, they’ll be provided with regular figures for the board about the profit generated by SEO efforts.
  • Ask them: if there are any questions or objections they have, so that you can answer / resolve them. It can be important to get senior management to understand and appreciate online marketing, both so that they can approve investment in it and so that they will enthuse about & promote the project internally.

CTO

  • Their role: Responsible for developing technology within the organisation and we’ll assume in this case responsible for the organisation’s website and online development.
  • Persuade them: There is a large technical aspect to optimising a website for search engines – lots of information is available (both officially from the search engines, and recommendations from third parties) but there is work to be done in adapting this best-practice advice to the organisation’s unique needs. However, it’s not an entirely technical process, and much of the ongoing work will be done ‘off-site’, by those in the advertising / promotions teams.
  • Ask them: to assign a proportion of their team’s time to SEO – ideally including members from both web development and R&D departments.

Web Designer

  • Their role: Designing the look and branding of the organisation’s website
  • Persuade them: Designing websites that will adhere to SEO principles need not be a significant constraint. There’s a significant overlap between designing human-usable and SEO-friendly sites, and many of the most well designed & stylish sites follow the appropriate guidelines.
  • Ask them: to spend time talking to developers and SEOs about design practices that may harm or hamper SEO, and use this knowledge in their online design work.

Web Developer

  • Their role: To turn designs for web pages into code which can be published online.
  • Persuade them: By following some relatively straight forward (and typically common-sense) practices when writing code, developers have a vital role in creating pages that can be easily read and understood by search engines. They’ll see the impact of their work very visibly, as pages from the site get indexed and returned in appropriate search results.
  • Ask them: to read lots! They can start with SEOmoz’s guides and blog posts (espec. pages from the technical issues category) and should print out the web developer’s SEO cheat sheet. Also, remind them that as easy at this basic best-practice stuff is, lots of people do get it wrong, so they should be prepared to get mad-props from their SEO colleagues for not fouling up this stuff as much as some of the competitors.

Sales Manager

  • Their role: In commercial organisations, they’re responsible for the journey through the funnel from enquiry to sale.
  • Persuade them: We can use data from the website and experience from the SEO community to target phrases which will generate visits & enquiries from the people most likely to convert into a sale. Their feedback about new enquiries and leads, combined with analytics data, will help tailor the products/services and marketing messages to minimise poor lead for the team and maximise sales profit.
  • Ask them: to help with keyword research by giving you the words and phrases that potential customers use to describe their problems or to ask for product types.

Marketing Manager

  • Their role: Responsibilities can include product development, advertising, press and promotion.
  • Persuade them: Highly ethical SEO can be undertaken by following all the marketing best practices they’re familiar with. Giving a positive experience before and after purchase, creating and fostering conversations around the brand, getting coverage on trusted websites, etc can all contribute to improved rankings. In addition, search engine marketing produces very clear returns in terms of number of visitors, their activity on the site and purchases made / revenue generated – so they’ll be able to demonstrate value and justify ongoing investment in this activity.
  • Ask them: to get up to speed on the importance of inbound links, and discover ways that their teams’ activities can help to generate links.

Content Editor

  • Their role: Responsibilities may include any of creating, commissioning, editing and publishing content on the site.
  • Persuade them: As well as being able to attract more visitors to your content, we can use SEO insights to help generate ideas for new site content that could be particularly successful. We can produce guidelines for your writers to help their content be more successful in search engines, and we can provide statistics that show how successful different pieces of content or different writers have been, to help inspire them to create more great content.
  • Ask them: to review analytics and link data with you, to look at what has been particularly successful (in terms of total traffic, links and search traffic) and to try creating copy and content that is more SEO targeted. In addition, talk to them about writing great headlines and about linkbait’ show how their team can create content that goes wild on social networks and gets loads of links.

Community / Outreach Manager

  • Their role: Responsible for the organisation’s relationships with individuals on and/or off the site, often with a view to generating conversation about the brand.
  • Persuade them: By reaching out to people elsewhere online and encouraging them to mention us & link to the site, you / your team will increase the strength and trust of the site – this increases its ability to receive traffic for relevant search terms. Using tools such as Linkscape, we can show the value of every link you create and help you find new opportunities for outreach and linkbuilding.
  • Ask them: to try requesting links from a few people they have close relationships with. Demonstrate how to find new places and people to reach out to and reasons to contact them (such as sharing content, offering resources, writing guest content, offering prizes etc.)

More

Every organisation has different roles, and the roles may have different responsibilities, but this gives some idea of the ways you might persuade different people that they can contribute to and benefit from SEO.

Feel free to use the comments to share any particular advice you have for explaining & promoting SEO internally. If you have any particular objections that come up, do mention them and we’ll see if we can come up with suitable responses.

Do you like this post? Yes No

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