» Customer Service

Customer Service in Social Media

Search Engine Watch — Mon, 21 Dec 2009 05:01:00 +0000

By participating the right way in social media, you can set yourself up for some great rewards. Being in the right place, at the right time, and having a plan for dealing with negative issues can be a great way to use social media channels for your business. ...

http://searchenginewatch.com/

Discover Card Launches App for the iPhone

Social Guy — Mon, 07 Dec 2009 10:57:21 +0000

Discover Financial Services (NYSE: DFS), leading credit card issuer and electronic payment services company launches Discover App for iPhone and iPod touch on the App Store. The app will allow card members to manage their accounts directly from their iPhone or iPod Touch.

Once the app is opened, DiscoverCard.com registered users can login by entering their user ID and password. The login page also provides users with the ability to contact customer service, learn more about Discover or connect with Discover via social media.

Once logged in, the app offers account access and provides a variety of functionality, including the ability to view recent activity, make a payment and view rewards detail.

The app is the most recent offering through Discover Mobile, Discover’s platform that gives cardmembers easy-to-use account management via mobile devices. Last year, the company launched m.discover.com, a phone-browser optimized version of the Discover.com Web site. Discover Mobile Reminders, which provide notifications about Discover account activity via text messages, launched in May.

The Discover App is available for free from the App Store on iPhone and iPod Touch or at www.itunes.com/appstore.

http://www.sociableblog.com

ADOT lays off 90 workers to deal with budget crunch

Wed, 18 Nov 2009 22:22:58 +0000

The Arizona Department of Transportation laid off 90 employees this week due to the ongoing state budget deficits. In a statement released Wednesday, ADOT said most of the layoffs are customer service personnel in the Motor Vehicle Division.