Offline Reading List: Magazines and Books for SEOs

Posted by RobOusbey

This week, I’d like to make suggestions for a ‘reading list‘ to help SEOs, and others who work online, particularly with website strategies.

But this list isn’t going to be blogs, post and online articles, oh no. These suggestions are entirely offline. We’re going into dead tree mode with eleven books and two magazines. Some of these suggestions you may want to flick through, some you may want to read cover to cover. Others will be suitable for suggesting to other people within your organisation.

There’s no intention that everybody should read all these books (they’re spread over many topics) and my list is far from exhaustive. I’ll welcome your feedback and further recommendations in the comments.

(NB: This post links to Amazon.com and Amazon.co.uk to help you find more about the books mentioned. I’ve used affiliate links, and any revenue generated will be donated to good causes through a general disaster/emergency fund.)

Analytics and Data

Web Analytics in an Hour a Day – Avinash Kaushik

This book is regarded as required reading for anyone who needs to understand the concepts behind web analytics and how to properly assess and understand them. Beyond the very basics about collecting analytics data, the book focuses on how to truly understand how it applies to your website’s goals, and using analytics to collect actionable insights that will improve your website.

(Buy online from: Amazon US or Amazon UK.)

 

Information Dashboard Design – Stephen Few

This book isn’t directly related to SEO or web strategy, but since reading it, I’ve already had two opportunities to use its advice on effectively presenting data. Even if you’re comfortable creating tables, graphs and charts, the hugely practical and highly actionable advice about combining data into ‘dashboards’ is worth your time to acquire.

Whether you work with sites that need to present data in a way that’s appealing to users, or if you need to produce a dashboard of analytics and search data for use internally (perhaps gleaned from Avinash’s book) then you’ll be able to communicate the information more effectively after taking advice from here. (You’ll also start spotting the terrible data presentation mistakes that others make, but I can’t help you there unfortunately.)
(Buy online from: Amazon US or Amazon UK.)

 

Usability & Testing

Don’t Make Me Think and Rocket Surgery Made Easy – Steve Krug

Krug’s famous book about design and usability is one of those classic texts that offers the whole premise within the four words of the title, and then goes on to spend the book showing you how to build that premise into your design philosophy. Get a flavour of the author’s style and keen understanding in the sample chapter, How we really use the web.

Krug describes the first book as being about how to think about usability, whereas Rocket Surgery Made Easy is about how to do it – covering the process of improving web site usability though user testing. It’s highly recommended that before you start designing test and recruiting users, you give this book a read; if you’re not planning any user testing just yet, then read it anyway to remind you why you should.

(Buy ‘Don’t Make Me Think’ online from: Amazon US or Amazon UK.)
(Buy ‘Rocket Surgery Made Easy’ online from: Amazon US or Amazon UK.)

 

Always Be Testing: The Complete Guide to Google Website Optimizer – Bryan Eisenberg & John Quarto-von Tivadar

Complementing Krug’s books, this text focuses on using Google Website Optimizer to set up tests for Conversion Rate Optimisation. Beyond the simple technical aspects of how to run a test with the tool, it teaches how to use an understanding of the buying process and creating strong offering to make websites more powerful.

One reviewer on Amazon was given a copy of the book at SES, and mentioned: "In one recent test, we used the principles learned from the book such as persuasion architecture to setup a test in only an hour that increased lead generation on a high volume ecommerce site by 51%"
(Buy online from: Amazon US or Amazon UK.)

 

Search Marketing

Information Architecture for the World Wide Web – Louis Rosenfeld & Peter Morville

How does a book originally written over a decade ago make it into this list? Because when O’Reilly publishes a book by these authors, on a topic so important to the way information is published online and understood / consumed by visitors, the text is going to stand the test of time.

Like many of these suggestions, the book doesn’t just float at a high level, but gets down to ‘brass tacks’ with detailed discussion about designing and implementing IA on websites, and dedicating a significant chapter to choosing whether and how to implement on-site search on a site. (Recommendation by Dr Pete.)
(Buy online from: Amazon US or Amazon UK.)

 

The Art of SEO – Eric Enge, Jessie Stricchiola, Rand Fishkin and Stephan Spencer

Despite the incredible ongoing changes in the field of SEO, an ‘all-star cast’ (including SEOmoz’s Rand Fishkin) has managed to put together this excellent reference book for search marketers. Before page 50, the authors have covered the basics of how search engines crawl & index the web and search ranking factors; it goes onto cover the technical aspects of SEO, keyword research, competitor analysis & benchmarking, linkbuilding, vertical search and monitoring results.

Most appealing about this book is the understanding that the authors bring from their experience managing SEO campaigns in the real world – such as in the chapter dedicated to building SEO teams, and knowing when or how to appoint a search agency.

The main reason I sound like I’m raving about the book is the same reason you should read it: flattery. Rand dedicated this book to you, the members of the SEO community.
(Buy online from: Amazon US or Amazon UK.)

 

Search Marketing Standard

Recommended by RobBothan, Search Marketing Standard published a quarterly magazine for the search industry. They promise: "Stop stressing out over the avalanche of marketing advice from online sources and let us filter the noise for you."

 

Influence: The Psychology of Persuasion – Robert B. Cialdini

This is a classic book, which chooses to pitch persuasion as a science, rather than an art. The author is a professor of psychology, so this is perhaps expected, but the rigour of explanation in the examples (many from Caldini’s own observations) will help you develop new, more persuasive ways of influencing the visitors to your sites.
(Buy online from: Amazon US or Amazon UK.)

 

Management & Implementation

Good to Great – Jim Collins

I’ve never before come across a book that is essentially a write up of a research project; it’s particularly special as the research conclusions are highly valuable, and can be actioned. The premise of the work was to: identify concepts which great companies had in common, but that were not implemented by any (or many) companies that were simply ‘good.’

You can read more about what these concepts turned out to be, and see how Rand tested their application within SEOmoz in his 2007 post, Asking the Tough Questions or a similar post by Will, from Distilled’s perspective.
(Buy online from: Amazon US or Amazon UK.)

 

Getting Things Done – David Allen

An outstanding book that proposes a workflow management system which would seem highly radical to many people with an established system, and terribly common sense to others. The book then leads you into a method for implementing the GTD setup.

From my perspective, the most important message (but one that plays second fiddle to much of the book’s other content) is that your mind is excellent at a certain type of work (creative thinking, problem solving, etc) and shouldn’t be fettered with other tasks (remember to call that client tomorrow, try to come up with some blog post ideas etc) which can be devolved to a trusted system.

You know when you put things by the door, so that you remember to take them with you when you next leave the house? This book provides a way of making sure that your whole life runs that way.
(Buy online from: Amazon US or Amazon UK.)

 

Agile Project Management with Scrum – Ken Schwaber

Ken Schwaber is one of the authors of the ‘Agile Manifesto’ which outlined the principles behind the methodology known as ‘agile software development’. His ‘Scrum’ process – described in detail in this book – uses a series of relatively fast iterations, typically month-long ‘sprints’ between releasing product improvements.

For people who don’t like structures and systems that may introduce additional bureaucracy as a barrier to work, the system may sound terrifying (particularly the formal daily meetings) but trust me: once implemented, Scrum reduces almost every barrier between finding out what needs to be done and actually doing it.

Though designed for software development, the principles can be applied to any product or service that can benefit from incremental improvements (and with a bit of creativity, I think this could easily apply to the output of a great deal of organisations.)
(Buy online from: Amazon US or Amazon UK.)

 

Day to Day

Wired

Wired (at Wired.com and Wired.co.uk) is a monthly magazine, covering many facets of ‘technology’, from gadgets to online-strategy. Its blend of creativity and informity will help you keep on top of technological trends and can also spark ideas, inspire design themes and help as a seed for linkbait concepts.

That their staff have coined terms such as ‘crowdsourcing’ and ‘the long tail’ gives an idea of the impact the magazine has had on the internet marketing industry; reading it every month is the only way to make sure that you’re using their next bit of lingo, before it hits the big time.

Send: The Essential Guide to Email for Office and Home – by David Shipley & Will Schwalbe

Various people have written about how to manage email as part of your daily work life, but this book talks about the specifics of style and writing in the medium. It should help you create better understood, more expressive emails. Sam suggested this book; he said "It was recommended by an e-mail marketer friend and it changed the way I write (and read) e-mails. (…) Really useful."
(Buy online from: Amazon US or Amazon UK.)

 

Do you like this post? Yes No

Posted by RobOusbey

This week, I’d like to make suggestions for a ‘reading list‘ to help SEOs, and others who work online, particularly with website strategies.

But this list isn’t going to be blogs, post and online articles, oh no. These suggestions are entirely offline. We’re going into dead tree mode with eleven books and two magazines. Some of these suggestions you may want to flick through, some you may want to read cover to cover. Others will be suitable for suggesting to other people within your organisation.

There’s no intention that everybody should read all these books (they’re spread over many topics) and my list is far from exhaustive. I’ll welcome your feedback and further recommendations in the comments.

(NB: This post links to Amazon.com and Amazon.co.uk to help you find more about the books mentioned. I’ve used affiliate links, and any revenue generated will be donated to good causes through a general disaster/emergency fund.)

Analytics and Data

Web Analytics in an Hour a Day – Avinash Kaushik

This book is regarded as required reading for anyone who needs to understand the concepts behind web analytics and how to properly assess and understand them. Beyond the very basics about collecting analytics data, the book focuses on how to truly understand how it applies to your website’s goals, and using analytics to collect actionable insights that will improve your website.

(Buy online from: Amazon US or Amazon UK.)

 

Information Dashboard Design – Stephen Few

This book isn’t directly related to SEO or web strategy, but since reading it, I’ve already had two opportunities to use its advice on effectively presenting data. Even if you’re comfortable creating tables, graphs and charts, the hugely practical and highly actionable advice about combining data into ‘dashboards’ is worth your time to acquire.

Whether you work with sites that need to present data in a way that’s appealing to users, or if you need to produce a dashboard of analytics and search data for use internally (perhaps gleaned from Avinash’s book) then you’ll be able to communicate the information more effectively after taking advice from here. (You’ll also start spotting the terrible data presentation mistakes that others make, but I can’t help you there unfortunately.)
(Buy online from: Amazon US or Amazon UK.)

 

Usability & Testing

Don’t Make Me Think and Rocket Surgery Made Easy – Steve Krug

Krug’s famous book about design and usability is one of those classic texts that offers the whole premise within the four words of the title, and then goes on to spend the book showing you how to build that premise into your design philosophy. Get a flavour of the author’s style and keen understanding in the sample chapter, How we really use the web.

Krug describes the first book as being about how to think about usability, whereas Rocket Surgery Made Easy is about how to do it – covering the process of improving web site usability though user testing. It’s highly recommended that before you start designing test and recruiting users, you give this book a read; if you’re not planning any user testing just yet, then read it anyway to remind you why you should.

(Buy ‘Don’t Make Me Think’ online from: Amazon US or Amazon UK.)
(Buy ‘Rocket Surgery Made Easy’ online from: Amazon US or Amazon UK.)

 

Always Be Testing: The Complete Guide to Google Website Optimizer – Bryan Eisenberg & John Quarto-von Tivadar

Complementing Krug’s books, this text focuses on using Google Website Optimizer to set up tests for Conversion Rate Optimisation. Beyond the simple technical aspects of how to run a test with the tool, it teaches how to use an understanding of the buying process and creating strong offering to make websites more powerful.

One reviewer on Amazon was given a copy of the book at SES, and mentioned: "In one recent test, we used the principles learned from the book such as persuasion architecture to setup a test in only an hour that increased lead generation on a high volume ecommerce site by 51%"
(Buy online from: Amazon US or Amazon UK.)

 

Search Marketing

Information Architecture for the World Wide Web – Louis Rosenfeld & Peter Morville

How does a book originally written over a decade ago make it into this list? Because when O’Reilly publishes a book by these authors, on a topic so important to the way information is published online and understood / consumed by visitors, the text is going to stand the test of time.

Like many of these suggestions, the book doesn’t just float at a high level, but gets down to ‘brass tacks’ with detailed discussion about designing and implementing IA on websites, and dedicating a significant chapter to choosing whether and how to implement on-site search on a site. (Recommendation by Dr Pete.)
(Buy online from: Amazon US or Amazon UK.)

 

The Art of SEO – Eric Enge, Jessie Stricchiola, Rand Fishkin and Stephan Spencer

Despite the incredible ongoing changes in the field of SEO, an ‘all-star cast’ (including SEOmoz’s Rand Fishkin) has managed to put together this excellent reference book for search marketers. Before page 50, the authors have covered the basics of how search engines crawl & index the web and search ranking factors; it goes onto cover the technical aspects of SEO, keyword research, competitor analysis & benchmarking, linkbuilding, vertical search and monitoring results.

Most appealing about this book is the understanding that the authors bring from their experience managing SEO campaigns in the real world – such as in the chapter dedicated to building SEO teams, and knowing when or how to appoint a search agency.

The main reason I sound like I’m raving about the book is the same reason you should read it: flattery. Rand dedicated this book to you, the members of the SEO community.
(Buy online from: Amazon US or Amazon UK.)

 

Search Marketing Standard

Recommended by RobBothan, Search Marketing Standard published a quarterly magazine for the search industry. They promise: "Stop stressing out over the avalanche of marketing advice from online sources and let us filter the noise for you."

 

Influence: The Psychology of Persuasion – Robert B. Cialdini

This is a classic book, which chooses to pitch persuasion as a science, rather than an art. The author is a professor of psychology, so this is perhaps expected, but the rigour of explanation in the examples (many from Caldini’s own observations) will help you develop new, more persuasive ways of influencing the visitors to your sites.
(Buy online from: Amazon US or Amazon UK.)

 

Management & Implementation

Good to Great – Jim Collins

I’ve never before come across a book that is essentially a write up of a research project; it’s particularly special as the research conclusions are highly valuable, and can be actioned. The premise of the work was to: identify concepts which great companies had in common, but that were not implemented by any (or many) companies that were simply ‘good.’

You can read more about what these concepts turned out to be, and see how Rand tested their application within SEOmoz in his 2007 post, Asking the Tough Questions or a similar post by Will, from Distilled’s perspective.
(Buy online from: Amazon US or Amazon UK.)

 

Getting Things Done – David Allen

An outstanding book that proposes a workflow management system which would seem highly radical to many people with an established system, and terribly common sense to others. The book then leads you into a method for implementing the GTD setup.

From my perspective, the most important message (but one that plays second fiddle to much of the book’s other content) is that your mind is excellent at a certain type of work (creative thinking, problem solving, etc) and shouldn’t be fettered with other tasks (remember to call that client tomorrow, try to come up with some blog post ideas etc) which can be devolved to a trusted system.

You know when you put things by the door, so that you remember to take them with you when you next leave the house? This book provides a way of making sure that your whole life runs that way.
(Buy online from: Amazon US or Amazon UK.)

 

Agile Project Management with Scrum – Ken Schwaber

Ken Schwaber is one of the authors of the ‘Agile Manifesto’ which outlined the principles behind the methodology known as ‘agile software development’. His ‘Scrum’ process – described in detail in this book – uses a series of relatively fast iterations, typically month-long ‘sprints’ between releasing product improvements.

For people who don’t like structures and systems that may introduce additional bureaucracy as a barrier to work, the system may sound terrifying (particularly the formal daily meetings) but trust me: once implemented, Scrum reduces almost every barrier between finding out what needs to be done and actually doing it.

Though designed for software development, the principles can be applied to any product or service that can benefit from incremental improvements (and with a bit of creativity, I think this could easily apply to the output of a great deal of organisations.)
(Buy online from: Amazon US or Amazon UK.)

 

Day to Day

Wired

Wired (at Wired.com and Wired.co.uk) is a monthly magazine, covering many facets of ‘technology’, from gadgets to online-strategy. Its blend of creativity and informity will help you keep on top of technological trends and can also spark ideas, inspire design themes and help as a seed for linkbait concepts.

That their staff have coined terms such as ‘crowdsourcing’ and ‘the long tail’ gives an idea of the impact the magazine has had on the internet marketing industry; reading it every month is the only way to make sure that you’re using their next bit of lingo, before it hits the big time.

Send: The Essential Guide to Email for Office and Home – by David Shipley & Will Schwalbe

Various people have written about how to manage email as part of your daily work life, but this book talks about the specifics of style and writing in the medium. It should help you create better understood, more expressive emails. Sam suggested this book; he said "It was recommended by an e-mail marketer friend and it changed the way I write (and read) e-mails. (…) Really useful."
(Buy online from: Amazon US or Amazon UK.)

 

Do you like this post? Yes No

Statistical Process Control Implementation in Web Analytics: Key Concepts

Many of you reading this article may not know what statistical process control or SPC is. It is a problem-detection technique implemented for any measurable process. Keep reading as we delve deeper into the appropriate methods and show how to apply them to SEO….

Explore Microsoft Windows Get valuable resources, advice, videos, and tips about Windows 7

Many of you reading this article may not know what statistical process control or SPC is. It is a problem-detection technique implemented for any measurable process. Keep reading as we delve deeper into the appropriate methods and show how to apply them to SEO….

Explore Microsoft Windows Get valuable resources, advice, videos, and tips about Windows 7

Announcing SMX SphinnCon Israel 2010: March 7, 2010

sphinncon.jpgSearch Marketing Expo’s SphinnCon is coming back to Jerusalem, Israel on March 7, 2010. The premier networking event is being hosted by Barry Schwartz, Search Engine Land’s News Editor at the Jerusalem College of Technology, a premier sponsor the event. To learn more about the event, visit searchmarketingexpo.com/sphinncon.

Make sure to register quickly over at searchmarketingexpo.com/sphinncon before it is sold out. The last time we held this event, it was sold out several weeks in advance. You won’t want to miss out on jammed packed half day of sessions on SEO, PPC, Web Analytics, Social Media and much more. With both global and local experts in search marketing, including representatives from Google, Search Engine Land and other well-known companies – there is nothing like this event anywhere.

SphinnCon is an intimate and 1-day event. Conference tickets are priced at only $50 per attendee, but it is limited to only 200 attendees. So make sure to register quickly, before all the seats are taken.

The low price is only made possible from our gracious sponsors, including the Jerusalem College of Technology. I must thank the Jerusalem College of Technology for providing the venue, video equipment, and so much more. “The Jerusalem College of Technology is proud to once again host this important event. I believe that the institution is a natural home for this type of activity as it has long been at the forefront of both the high-tech world and technological management,” said Dr. Avi Kay, Chair of the Department of Technological Management and Marketing.

Our current speaker list includes both global and local experts, such as Barry Schwartz, President of RustyBrick, a Google representative from Google Israel and the webmaster team, Vanessa Fox, Author of Marketing in the Age of Google, Ophir Cohen, CEO, Compucall Web Marketing, Branko Rihtman, SEO & R&D Specialist at WhiteWeb, Gilad Sasson, Director of Search & Online Marketing at Nekuda, Eli Feldblum, Founder & CTO at RankAbove and many others.

Our current sponsors include the Jerusalem College of Technology, Compucall Web Marketing and Answers.com. If you are interested in sponsoring please visit searchmarketingexpo.com/sphinncon for more information.

Want to speak? Again visit searchmarketingexpo.com/sphinncon.

I urge you to register as soon as possible before all the seats are taken. Register at searchmarketingexpo.com/sphinncon by clicking on the “Ready to Register? CLICK HERE” icon at the top right. You will be taken to the MeetUp website and asked to register and pay over there.

Don’t miss out, register today at searchmarketingexpo.com/sphinncon.

Event Quick Details:
Date: Sunday, March 7, 2009
Time: 11:30am to 6pm
Venue: Jerusalem College of Technology
Location: 21 HaVaad Haleumi St, Givat Mordechai, Jerusalem
Cost: $50
Max Attendance: 200 people


sphinncon.jpgSearch Marketing Expo’s SphinnCon is coming back to Jerusalem, Israel on March 7, 2010. The premier networking event is being hosted by Barry Schwartz, Search Engine Land’s News Editor at the Jerusalem College of Technology, a premier sponsor the event. To learn more about the event, visit searchmarketingexpo.com/sphinncon.

Make sure to register quickly over at searchmarketingexpo.com/sphinncon before it is sold out. The last time we held this event, it was sold out several weeks in advance. You won’t want to miss out on jammed packed half day of sessions on SEO, PPC, Web Analytics, Social Media and much more. With both global and local experts in search marketing, including representatives from Google, Search Engine Land and other well-known companies – there is nothing like this event anywhere.

SphinnCon is an intimate and 1-day event. Conference tickets are priced at only $50 per attendee, but it is limited to only 200 attendees. So make sure to register quickly, before all the seats are taken.

The low price is only made possible from our gracious sponsors, including the Jerusalem College of Technology. I must thank the Jerusalem College of Technology for providing the venue, video equipment, and so much more. “The Jerusalem College of Technology is proud to once again host this important event. I believe that the institution is a natural home for this type of activity as it has long been at the forefront of both the high-tech world and technological management,” said Dr. Avi Kay, Chair of the Department of Technological Management and Marketing.

Our current speaker list includes both global and local experts, such as Barry Schwartz, President of RustyBrick, a Google representative from Google Israel and the webmaster team, Vanessa Fox, Author of Marketing in the Age of Google, Ophir Cohen, CEO, Compucall Web Marketing, Branko Rihtman, SEO & R&D Specialist at WhiteWeb, Gilad Sasson, Director of Search & Online Marketing at Nekuda, Eli Feldblum, Founder & CTO at RankAbove and many others.

Our current sponsors include the Jerusalem College of Technology, Compucall Web Marketing and Answers.com. If you are interested in sponsoring please visit searchmarketingexpo.com/sphinncon for more information.

Want to speak? Again visit searchmarketingexpo.com/sphinncon.

I urge you to register as soon as possible before all the seats are taken. Register at searchmarketingexpo.com/sphinncon by clicking on the “Ready to Register? CLICK HERE” icon at the top right. You will be taken to the MeetUp website and asked to register and pay over there.

Don’t miss out, register today at searchmarketingexpo.com/sphinncon.

Event Quick Details:
Date: Sunday, March 7, 2009
Time: 11:30am to 6pm
Venue: Jerusalem College of Technology
Location: 21 HaVaad Haleumi St, Givat Mordechai, Jerusalem
Cost: $50
Max Attendance: 200 people



SES Chicago ’09 Live Coverage Recap

ses chicago logoThis wraps up the sixth time we have covered SES Chicago in our history of covering conferences. The show was really jammed packed of useful content and fun presentations. I would like to thank the folks at SES for having us, our readers, our sponsors and the volunteer bloggers. Live blogging is a hard job, so a huge thank you to Brian Ussery aka Beussery, Marty Weintraub from aimClear, and Chris Boggs of Rosetta.

Here is our coverage of the past few days:

SES Chicago ’09 Day One Coverage:

SES Chicago ’09 Day Two Coverage:

SES Chicago ’09 Day Three Coverage:

Day three was pretty weak, I apologize, just really bad weather in Chicago and we all wanted to make sure to get home.

Thanks again and I hope you enjoyed our coverage.


ses chicago logoThis wraps up the sixth time we have covered SES Chicago in our history of covering conferences. The show was really jammed packed of useful content and fun presentations. I would like to thank the folks at SES for having us, our readers, our sponsors and the volunteer bloggers. Live blogging is a hard job, so a huge thank you to Brian Ussery aka Beussery, Marty Weintraub from aimClear, and Chris Boggs of Rosetta.

Here is our coverage of the past few days:

SES Chicago ’09 Day One Coverage:

SES Chicago ’09 Day Two Coverage:

SES Chicago ’09 Day Three Coverage:

Day three was pretty weak, I apologize, just really bad weather in Chicago and we all wanted to make sure to get home.

Thanks again and I hope you enjoyed our coverage.



How to Turn Your Web Analytics Into a Money-Making Machine from SES Chicago ’09

Below is live coverage of the How to Turn Your Web Analytics Into a Money-Making Machine from the SES Chicago 2009 conference.

This coverage is provided by Brian Ussery – Beu Blog.

We are using a live blogging tool to provide the real time coverage, please excuse any typos. You can also interact with us and while we are live blogging, so feel free to ask us questions as we blog. We will publish the archive below after the session is completed.


  How to Turn Your Web Analytics Into a Money-Making Machine (12/07/2009) 
11:53
Brian Ussery (@beussery): 


How to Turn Your Web Analytics Into a Money-Making Machine

You tagged your website with analytics. You may even login to check your stats or get them emailed to you. What does it all mean? How do you find anything useful in the endless amounts of data provided? How do you turn those reports into insight and action? In this session, each panelist will provide you with 3 solid tips to make money from your web analytics and answer questions about everything you’ve wanted to know about web analytics but were afraid to ask.

* Moderator:
Richard Zwicky, Founder & CEO, Enquisite

* Speakers:
Bryan Eisenberg, SES Advisory Board and New York Times Bestselling Author, bryaneisenberg.com
Jim Sterne, Chairman, Web Analytics Association & Founder, eMetrics Marketing Optimization Summit
Phil Mui, Senior Product Manager, Google Analytics

Bryan is up first….

Having image upload issues.

Avoid 2 extremes

“The key to making web analytics work is having a process.”

plan > measure > improve

You can’t make money with web analytics by just looking at reports.

Monday December 7, 2009 11:53 Brian Ussery (@beussery)
11:54
Brian Ussery (@beussery): 


It all boils down to:
Budget – People – Culture

Monday December 7, 2009 11:54 Brian Ussery (@beussery)
11:58
Brian Ussery (@beussery): 

to do web analytics you need to make a to do list:

1. what marketing efforts have you entered
2. how can you improve

Prioritization based on resources and impact:

ie “learn more” vs “help me choose” resulted in millions in sales for Dell

Monday December 7, 2009 11:58 Brian Ussery (@beussery)
12:02
Brian Ussery (@beussery): 


Segment your way out of sadness:

Average metrics produce average results

Improve conversion rates (the number of people who take action you wanted them to take divided by number of people.) But…. this isn’t the best metric as not all are qualified.

Nielsen’s eye tracking used to illustrate 4 types of visitors:

Personas build predictive models:

- simple personas
- robust

Each one has different conversion points.

Consider purchase cycle….

Monday December 7, 2009 12:02 Brian Ussery (@beussery)
12:06
Brian Ussery (@beussery): 


Use google segmentation factors to see persona criteria.

Always be testing
- a/b
- user testing for usability

30 key optimization factors

Ideas for user testing made easy:
usertesting.com
silverback
feedbackarmy
easy usability
feng-gui.com

Thanks Bryan

Up next Mui from Google Analytics

Monday December 7, 2009 12:06 Brian Ussery (@beussery)
12:06
Brian Ussery (@beussery): 

Google analytics is sponsoring lunch and will release new features today…

Monday December 7, 2009 12:06 Brian Ussery (@beussery)
12:08
Brian Ussery (@beussery): 

avg conversion rate is 2%

keywords > website > conversions

conversions isn’t a good kpi

Monday December 7, 2009 12:08 Brian Ussery (@beussery)
12:08
Brian Ussery (@beussery): 


story about sears tower :)

Monday December 7, 2009 12:08 Brian Ussery (@beussery)
12:14
Brian Ussery (@beussery): 

don’t focus on conversion but ROI. What about the rest of the process?

1. Optimize holistically – different creative same landing pages via utm content in GA.
- advanced segmentation
- cross segmentation

Strong call to action, special offers and other are creative best practices….

Monday December 7, 2009 12:14 Brian Ussery (@beussery)
12:19
Brian Ussery (@beussery): 


Case Study Picasa increased overall conversions (downloads) by 30%

After, existential KPIs how to optimize the other 98%?

Think micro conversions

2. Micro conversions

running out to time…

Monday December 7, 2009 12:19 Brian Ussery (@beussery)
12:20
Brian Ussery (@beussery): 

Google Analytics Intelligence, proactive insight…

Monday December 7, 2009 12:20 Brian Ussery (@beussery)
12:20
Brian Ussery (@beussery): 

3. Be vigilant know the unknown unkinowns

Monday December 7, 2009 12:20 Brian Ussery (@beussery)
12:23
Brian Ussery (@beussery): 


Up next Jim Sterne from eMetrics and WAA.

acquisition
persuasion
conversion

optimize the basket

most optimial basket “Amazon 1 Click”

focus on specific process ie “cart process”

Monday December 7, 2009 12:23 Brian Ussery (@beussery)
12:26
Brian Ussery (@beussery): 


First question, where are the problems? How can we fix?

user testing and survey… Analytics only shows where the problem maybe but not the “problem”.

Folks registering at waa for agenda weren’t regis for conference. Why, no button

Test and measure, test and measure

Monday December 7, 2009 12:26 Brian Ussery (@beussery)
12:29
Brian Ussery (@beussery): 


#2 determinie visit value
Time on site, little value.
pageviews, little value

events are value

reg, subscribe are more value

most value purchase high price item

“If you want to increase conversions stop advertising!”

Monday December 7, 2009 12:29 Brian Ussery (@beussery)
12:31
Brian Ussery (@beussery): 

#3 determine “attribution”

camera
digital camera
10 mgpixel camera
nikon coolpix 21000pj

first and second query above are assist keywords

Monday December 7, 2009 12:31 Brian Ussery (@beussery)
12:32
Brian Ussery (@beussery): 

#4 social media metrics
-reach
-frequency
-influence
-sentiment
-outcomes

Monday December 7, 2009 12:32 Brian Ussery (@beussery)
12:33
Brian Ussery (@beussery): 

outcome (conversion) is most important

Monday December 7, 2009 12:33 Brian Ussery (@beussery)
12:34
Brian Ussery (@beussery): 

THANKS JIM

Monday December 7, 2009 12:34 Brian Ussery (@beussery)
12:34
Brian Ussery (@beussery): 


Q&A

Monday December 7, 2009 12:34 Brian Ussery (@beussery)
12:37
Brian Ussery (@beussery): 


First question is about assists with Google Analytics such as view through conversions in the content network?

Mui says they are recording and that 2010 will be in interesting year…

Mui says Analytics is an island at Google in terms of sharing data.

Monday December 7, 2009 12:37 Brian Ussery (@beussery)
12:42
Brian Ussery (@beussery): 


What impact will personalization have?

Sterne says major issue because results are different. Maybe now we need a service to create different personas.

Eisenberg says Google can personalize per person this is a challenge.

Mui no answer.

Monday December 7, 2009 12:42 Brian Ussery (@beussery)
12:44
Brian Ussery (@beussery): 

Question using analytics for SEO.

Mui says Google doesn’t comment on future issues but said that 2010 could be the year of SEO.

adds that Insights for search ad planner great demo tools.

Monday December 7, 2009 12:44 Brian Ussery (@beussery)
12:45
 

 

 
 



Below is live coverage of the How to Turn Your Web Analytics Into a Money-Making Machine from the SES Chicago 2009 conference.

This coverage is provided by Brian Ussery – Beu Blog.

We are using a live blogging tool to provide the real time coverage, please excuse any typos. You can also interact with us and while we are live blogging, so feel free to ask us questions as we blog. We will publish the archive below after the session is completed.


  How to Turn Your Web Analytics Into a Money-Making Machine (12/07/2009) 
11:53
Brian Ussery (@beussery): 


How to Turn Your Web Analytics Into a Money-Making Machine

You tagged your website with analytics. You may even login to check your stats or get them emailed to you. What does it all mean? How do you find anything useful in the endless amounts of data provided? How do you turn those reports into insight and action? In this session, each panelist will provide you with 3 solid tips to make money from your web analytics and answer questions about everything you’ve wanted to know about web analytics but were afraid to ask.

* Moderator:
Richard Zwicky, Founder & CEO, Enquisite

* Speakers:
Bryan Eisenberg, SES Advisory Board and New York Times Bestselling Author, bryaneisenberg.com
Jim Sterne, Chairman, Web Analytics Association & Founder, eMetrics Marketing Optimization Summit
Phil Mui, Senior Product Manager, Google Analytics

Bryan is up first….

Having image upload issues.

Avoid 2 extremes

“The key to making web analytics work is having a process.”

plan > measure > improve

You can’t make money with web analytics by just looking at reports.

Monday December 7, 2009 11:53 Brian Ussery (@beussery)
11:54
Brian Ussery (@beussery): 


It all boils down to:
Budget – People – Culture

Monday December 7, 2009 11:54 Brian Ussery (@beussery)
11:58
Brian Ussery (@beussery): 

to do web analytics you need to make a to do list:

1. what marketing efforts have you entered
2. how can you improve

Prioritization based on resources and impact:

ie “learn more” vs “help me choose” resulted in millions in sales for Dell

Monday December 7, 2009 11:58 Brian Ussery (@beussery)
12:02
Brian Ussery (@beussery): 


Segment your way out of sadness:

Average metrics produce average results

Improve conversion rates (the number of people who take action you wanted them to take divided by number of people.) But…. this isn’t the best metric as not all are qualified.

Nielsen’s eye tracking used to illustrate 4 types of visitors:

Personas build predictive models:

- simple personas
- robust

Each one has different conversion points.

Consider purchase cycle….

Monday December 7, 2009 12:02 Brian Ussery (@beussery)
12:06
Brian Ussery (@beussery): 


Use google segmentation factors to see persona criteria.

Always be testing
- a/b
- user testing for usability

30 key optimization factors

Ideas for user testing made easy:
usertesting.com
silverback
feedbackarmy
easy usability
feng-gui.com

Thanks Bryan

Up next Mui from Google Analytics

Monday December 7, 2009 12:06 Brian Ussery (@beussery)
12:06
Brian Ussery (@beussery): 

Google analytics is sponsoring lunch and will release new features today…

Monday December 7, 2009 12:06 Brian Ussery (@beussery)
12:08
Brian Ussery (@beussery): 

avg conversion rate is 2%

keywords > website > conversions

conversions isn’t a good kpi

Monday December 7, 2009 12:08 Brian Ussery (@beussery)
12:08
Brian Ussery (@beussery): 


story about sears tower :)

Monday December 7, 2009 12:08 Brian Ussery (@beussery)
12:14
Brian Ussery (@beussery): 

don’t focus on conversion but ROI. What about the rest of the process?

1. Optimize holistically – different creative same landing pages via utm content in GA.
- advanced segmentation
- cross segmentation

Strong call to action, special offers and other are creative best practices….

Monday December 7, 2009 12:14 Brian Ussery (@beussery)
12:19
Brian Ussery (@beussery): 


Case Study Picasa increased overall conversions (downloads) by 30%

After, existential KPIs how to optimize the other 98%?

Think micro conversions

2. Micro conversions

running out to time…

Monday December 7, 2009 12:19 Brian Ussery (@beussery)
12:20
Brian Ussery (@beussery): 

Google Analytics Intelligence, proactive insight…

Monday December 7, 2009 12:20 Brian Ussery (@beussery)
12:20
Brian Ussery (@beussery): 

3. Be vigilant know the unknown unkinowns

Monday December 7, 2009 12:20 Brian Ussery (@beussery)
12:23
Brian Ussery (@beussery): 


Up next Jim Sterne from eMetrics and WAA.

acquisition
persuasion
conversion

optimize the basket

most optimial basket “Amazon 1 Click”

focus on specific process ie “cart process”

Monday December 7, 2009 12:23 Brian Ussery (@beussery)
12:26
Brian Ussery (@beussery): 


First question, where are the problems? How can we fix?

user testing and survey… Analytics only shows where the problem maybe but not the “problem”.

Folks registering at waa for agenda weren’t regis for conference. Why, no button

Test and measure, test and measure

Monday December 7, 2009 12:26 Brian Ussery (@beussery)
12:29
Brian Ussery (@beussery): 


#2 determinie visit value
Time on site, little value.
pageviews, little value

events are value

reg, subscribe are more value

most value purchase high price item

“If you want to increase conversions stop advertising!”

Monday December 7, 2009 12:29 Brian Ussery (@beussery)
12:31
Brian Ussery (@beussery): 

#3 determine “attribution”

camera
digital camera
10 mgpixel camera
nikon coolpix 21000pj

first and second query above are assist keywords

Monday December 7, 2009 12:31 Brian Ussery (@beussery)
12:32
Brian Ussery (@beussery): 

#4 social media metrics
-reach
-frequency
-influence
-sentiment
-outcomes

Monday December 7, 2009 12:32 Brian Ussery (@beussery)
12:33
Brian Ussery (@beussery): 

outcome (conversion) is most important

Monday December 7, 2009 12:33 Brian Ussery (@beussery)
12:34
Brian Ussery (@beussery): 

THANKS JIM

Monday December 7, 2009 12:34 Brian Ussery (@beussery)
12:34
Brian Ussery (@beussery): 


Q&A

Monday December 7, 2009 12:34 Brian Ussery (@beussery)
12:37
Brian Ussery (@beussery): 


First question is about assists with Google Analytics such as view through conversions in the content network?

Mui says they are recording and that 2010 will be in interesting year…

Mui says Analytics is an island at Google in terms of sharing data.

Monday December 7, 2009 12:37 Brian Ussery (@beussery)
12:42
Brian Ussery (@beussery): 


What impact will personalization have?

Sterne says major issue because results are different. Maybe now we need a service to create different personas.

Eisenberg says Google can personalize per person this is a challenge.

Mui no answer.

Monday December 7, 2009 12:42 Brian Ussery (@beussery)
12:44
Brian Ussery (@beussery): 

Question using analytics for SEO.

Mui says Google doesn’t comment on future issues but said that 2010 could be the year of SEO.

adds that Insights for search ad planner great demo tools.

Monday December 7, 2009 12:44 Brian Ussery (@beussery)
12:45
 

 

 
 



The Job Landscape in Search, Design and Social Media

Posted by inflatemouse

This post was originally in YOUmoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

In late October Forum One Networks put out a white paper titled "Online Community and Social Media Compensation." I applaud their efforts, but, I think they create an unrealistic view of the job space in online media.

 One, I think the surveyed companies over-represent corporate jobs.

Answers Corp., Autodesk, Avid, Best Buy, Cartoon Network (Turner), Consumer Reports, Electronic Arts, hi5, IBM, KaBOOM!, Nokia, Quest Software, Sage Software, Seesmic, Sony Online Entertainment, The Knot, and Yahoo!

Their average respondent is in a department of 9-people and have at least one sub-ordinate. I suspect the truth of the job landscape is that there are far more web jobs (social media, web design/development, SEO, PPC and web analytics) in small business than in large corporations.

Two, they fail to address critical issues like education, work experience and job duties.

Forum One claims that in social media the average woman makes $75,624 and the average man makes $86,644. I feel simply looking at the averages is too shallow to make a good argument about compensation.

So, I am doing something about it. I think the SEOmoz community has a wide range of people and will contribute a broader, and more realistic, perspective on what jobs on the web really look like. I put together an 18-question anonymous survey (it will take less than 5 minutes to complete) to create a better look at salary and compensation on the web.

Once I collect the data we will make all of the findings transparent, free to download and creative-commons so you can use the data freely. Help the community by creating better data resources.

Do you like this post? Yes No

Posted by inflatemouse

In late October Forum One Networks put out a white paper titled "Online Community and Social Media Compensation." I applaud their efforts, but, I think they create an unrealistic view of the job space in online media.

 One, I think the surveyed companies over-represent corporate jobs.

Answers Corp., Autodesk, Avid, Best Buy, Cartoon Network (Turner), Consumer Reports, Electronic Arts, hi5, IBM, KaBOOM!, Nokia, Quest Software, Sage Software, Seesmic, Sony Online Entertainment, The Knot, and Yahoo!

Their average respondent is in a department of 9-people and have at least one sub-ordinate. I suspect the truth of the job landscape is that there are far more web jobs (social media, web design/development, SEO, PPC and web analytics) in small business than in large corporations.

Two, they fail to address critical issues like education, work experience and job duties.

Forum One claims that in social media the average woman makes $75,624 and the average man makes $86,644. I feel simply looking at the averages is too shallow to make a good argument about compensation.

So, I am doing something about it. I think the SEOmoz community has a wide range of people and will contribute a broader, and more realistic, perspective on what jobs on the web really look like. I put together an 18-question anonymous survey (it will take less than 5 minutes to complete) to create a better look at salary and compensation on the web.

Once I collect the data we will make all of the findings transparent, free to download and creative-commons so you can use the data freely. Help the community by creating better data resources.

Do you like this post? Yes No

SES Chicago ’09 Live Blogging Schedule

ses chicago logoDid you know that the first conference we ever covered here was SES Chicago and that back six years ago in 2003? Since then we covered this conference every year but last. And we will be covering SES Chicago 2009 this year. For our past years coverage see SES Chicago 2003, SES Chicago 2004, SES Chicago 2005, SES Chicago 2006 and SES Chicago 2007. Next week, Monday, December 7th starts SES Chicago 2009.

We have several volunteers that will be helping with the live blog coverage on the CoverItLive tool. They include Brian Ussery aka Beussery, Marty Weintraub from aimClear, Chris Boggs of Rosetta and myself.

Here is our coverage schedule, which is subject to change at the last minute:

Monday, December 7 – Day 1
9:00am-10:15am
Jeff Jarvis, Author of What Would Google Do? covered by Barry Schwartz
10:30am-11:30am
Mixed Media SERPs covered by Barry Schwartz
Search Analytics covered by Brian Ussery
Search Industry Today covered by Chris Boggs
11:45am-12:45pm
How to Turn Your Web Analytics Into a Money-Making Machine covered by Brian Ussery
Search: Where to Next? covered by Chris Boggs
1:45pm-2:45pm
Meaningful SEO Metrics: Going Beyond the Numbers covered by Barry Schwartz
3:15pm-4:15pm
SEO Through Blogs & Feeds covered by Barry Schwartz
Search and the Integrated Marketing Mix covered by Chris Boggs
4:30pm-5:30pm
Customer Insights via Search Engine Tools covered by Chris Boggs & Marty Weintraub
Ghost Blogging, Tweeting, Content Production – Ethical? Does It Matter? covered by Barry Schwartz

Tuesday, December 8 – Day 2
10:30am-11:45am
Developments in Information Retrieval on the Web covered by Brian Ussery & Marty Weintraub
Social Media Checklist covered by Barry Schwartz
1:00pm-2:15pm
Real Time SEO: No More Yesterday’s News covered by Barry Schwartz & Marty Weintraub
Landing Page Optimization: The 7 Deadly Sins covered by Brian Ussery
2:30pm-3:45pm
Igniting Viral Campaigns covered by Barry Schwartz
4:15pm-5:30pm
How to Speak Geek: Working Collaboratively With Your IT Department to Achieve Business Goals covered by Chris Boggs
Turning Simple Change into Big Profit covered by Brian Ussery
Cool Mobile Apps, Augmented Reality – It’s a Brave New World! covered by Barry Schwartz

Wednesday, December 9 – Day 3
9:00am-10:00am
Keynote: Dan Siroker, Former Deputy New Media Director, Obama Transition Team and Founder, CarrotSticks covered by Barry Schwartz
10:30am-11:45am
PPC or SEO? The Ultimate Search Marketing Battle covered by Chris Boggs & Barry Schwartz
12:45pm-2:00pm
Facebook Rockstars RoundTable: Marketing For the Other Internet covered by Barry Schwartz & Brian Ussery
2:30pm-3:45pm
Search Becomes the Display OS covered by Barry Schwartz

For those that will be there, I look forward to seeing you. For those that cannot make it, I hope we are covering the sessions you most want to hear about.


ses chicago logoDid you know that the first conference we ever covered here was SES Chicago and that back six years ago in 2003? Since then we covered this conference every year but last. And we will be covering SES Chicago 2009 this year. For our past years coverage see SES Chicago 2003, SES Chicago 2004, SES Chicago 2005, SES Chicago 2006 and SES Chicago 2007. Next week, Monday, December 7th starts SES Chicago 2009.

We have several volunteers that will be helping with the live blog coverage on the CoverItLive tool. They include Brian Ussery aka Beussery, Marty Weintraub from aimClear, Chris Boggs of Rosetta and myself.

Here is our coverage schedule, which is subject to change at the last minute:

Monday, December 7 – Day 1
9:00am-10:15am
Jeff Jarvis, Author of What Would Google Do? covered by Barry Schwartz
10:30am-11:30am
Mixed Media SERPs covered by Barry Schwartz
Search Analytics covered by Brian Ussery
Search Industry Today covered by Chris Boggs
11:45am-12:45pm
How to Turn Your Web Analytics Into a Money-Making Machine covered by Brian Ussery
Search: Where to Next? covered by Chris Boggs
1:45pm-2:45pm
Meaningful SEO Metrics: Going Beyond the Numbers covered by Barry Schwartz
3:15pm-4:15pm
SEO Through Blogs & Feeds covered by Barry Schwartz
Search and the Integrated Marketing Mix covered by Chris Boggs
4:30pm-5:30pm
Customer Insights via Search Engine Tools covered by Chris Boggs & Marty Weintraub
Ghost Blogging, Tweeting, Content Production – Ethical? Does It Matter? covered by Barry Schwartz

Tuesday, December 8 – Day 2
10:30am-11:45am
Developments in Information Retrieval on the Web covered by Brian Ussery & Marty Weintraub
Social Media Checklist covered by Barry Schwartz
1:00pm-2:15pm
Real Time SEO: No More Yesterday’s News covered by Barry Schwartz & Marty Weintraub
Landing Page Optimization: The 7 Deadly Sins covered by Brian Ussery
2:30pm-3:45pm
Igniting Viral Campaigns covered by Barry Schwartz
4:15pm-5:30pm
How to Speak Geek: Working Collaboratively With Your IT Department to Achieve Business Goals covered by Chris Boggs
Turning Simple Change into Big Profit covered by Brian Ussery
Cool Mobile Apps, Augmented Reality – It’s a Brave New World! covered by Barry Schwartz

Wednesday, December 9 – Day 3
9:00am-10:00am
Keynote: Dan Siroker, Former Deputy New Media Director, Obama Transition Team and Founder, CarrotSticks covered by Barry Schwartz
10:30am-11:45am
PPC or SEO? The Ultimate Search Marketing Battle covered by Chris Boggs & Barry Schwartz
12:45pm-2:00pm
Facebook Rockstars RoundTable: Marketing For the Other Internet covered by Barry Schwartz & Brian Ussery
2:30pm-3:45pm
Search Becomes the Display OS covered by Barry Schwartz

For those that will be there, I look forward to seeing you. For those that cannot make it, I hope we are covering the sessions you most want to hear about.



Best Of: Website Analytics Tools

For a majority of bloggers, developers and designers we all seem to running many sites at the same time, if not were busy building websites for clients. Knowing who is coming to your website and how they got there is an important factor to building a successful website, the information is invaluable and can allow you to make changes to your website that allow for greater growth and profit. With this in mind lets take a look at some great free website analytics tools and their merits.

For a majority of bloggers, developers and designers we all seem to running many sites at the same time, if not were busy building websites for clients. Knowing who is coming to your website and how they got there is an important factor to building a successful website, the information is invaluable and can allow you to make changes to your website that allow for greater growth and profit. With this in mind lets take a look at some great free and paid website analytics tools and their merits.

Free Web Analytics Tools:

Clicky

Clicky is a real time web analytics service. This means that when you login and view your stats, you are seeing up to the minute data on the traffic to your web site. Most services don’t let you see what’s happening “today” until the day after.

Real time data lets you react to changes in your traffic as they occur. For example, if you had an article that hit the front page of a popular site like digg, you would see the traffic spike in Clicky immediately, along with links back to the sources sending you the traffic. Knowing this, you could make changes to your site or to the article itself to take advantage of the situation.

Website Analytics Tools For Your Website

Snoop

Running in the System Tray (Windows) / System Status Bar (Mac) you no longer need to endlessly flip between your work and stats. When something happens, Snoop will let you know.

Snoop will run on any website or blogging platform that allows JavaScript. Simply insert the tracking snippet on any page you want tracked and we take care of the rest.

Website Analytics Tools For Your Website

Google Analytics

Google Analytics is the enterprise-class web analytics solution that gives you rich insights into your website traffic and marketing effectiveness. Powerful, flexible and easy-to-use features now let you see and analyze your traffic data in an entirely new way. With Google Analytics, you’re more prepared to write better-targeted ads, strengthen your marketing initiatives and create higher converting websites.

Website Analytics Tools For Your Website

Grape Web Statistics

Grape is a free, open source program that allows web developers to keep accurate statistics of visitors. The program is currently in a beta testing phase, although it appears to be reasonably stable. Bugs may be reported through the Launchpad bug reporting system or at our forums, which we will address as fast as we can.

Website Analytics Tools For Your Website

Piwik

Piwik is a PHP MySQL software program that you download and install on your own webserver. At the end of the five minute installation process you will be given a JavaScript tag. Simply copy and paste this tag on websites you wish to track (or use an existing plugin to do it automatically for you).

Website Analytics Tools For Your WebsiteYahoo! Web Analytics

Yahoo! Web Analytics is a highly customizable, enterprise-level website analytics system designed to help website businesses increase sales and visitor satisfaction, reduce marketing costs and gain new insight on online customers. By storing data in raw, non-aggregated form, Yahoo! Web Analytics is more than simply a reporting tool. It is a powerful, and highly flexible, data analysis tool. Both near real-time AND historical data can be segmented instantly and even visualized with advanced graphs to help marketers and site designers answer specific business questions and find new insights to improve their business.

Website Analytics Tools For Your Website

WordPress.com Stats

There are hundreds of plugins and services which can provide statistics about your visitors. However I found that even though something like Google Analytics provides an incredible depth of information, it can be overwhelming and doesn’t really highlight what’s most interesting to me as a writer. That’s why Automattic created its own stats system, to focus on just the most popular metrics a blogger wants to track and provide them in a clear and concise interface.

Website Analytics Tools For Your Website

Woopra

Woopra is the world’s most comprehensive, information rich, easy to use, real-time Web tracking and analysis application. We deliver the richest library of visitor statistics in the industry through our innovative desktop application. But Woopra is more than simply statistics.

Website Analytics Tools For Your Website

FireStats

FireStats is a free to use web statistics system.

Website Analytics Tools For Your Website

GoingUp

Why spend time guessing with trial and error changes and adjustments? Know your audience before you make a change. Know what they expect, know what they want, and consequently, know that you’re making changes for the better. Your website represents the investment of large amounts of time, physical and mental effort, and more-likely-than-not, a significant portion of money as well.

Website Analytics Tools For Your Website

MochiBot

MochiBot is a Flash traffic monitoring tool (similar to a hit counter) that tracks the performance of individual Flash content files (SWFs) no matter where they end up on the web. If your SWF is on 5 different servers, then MochiBot will count the number of views that SWF got for all 5 servers. It’s perfect for tracking how viral your Flash content is.

mochi

Mint

Mint is an extensible, self-hosted web site analytics program. Its interface is an exercise in simplicity. Visits, referrers, popular pages and searches can all be taken in at a glance on Mint’s flexible dashboard.

Website Analytics Tools For Your Website

Blog Tracker

Blog Tracker is an invisible tracker that will count your blog visits and other blog statistics. This product is completely free! We will not put any ads on your blog.

Website Analytics Tools For Your Website

Statcounter

A free yet reliable invisible web tracker, highly configurable hit counter and real-time detailed web stats. Insert a simple piece of our code on your web page or blog and you will be able to analyse and monitor all the visitors to your website in real-time!

Website Analytics Tools For Your Website

Crazy Egg

Crazy Egg if you want more ad revenue, Care what visitors do, Need to make improvements, Like things that are easy

Website Analytics Tools For Your Website

W3 Counter

See who’s talking about you, who’s linking to you, and what your visitors are clicking on now. Don’t wait a day or more for the latest reports — W3Counter shows you what’s happening as it happens.

Website Analytics Tools For Your Website

Paid Web Analytics Tools:

ClickTale

ClickTale delivers innovative In-Page Web Analytics that reveal the mystery of what visitors actually do inside website pages, allowing you to analyze and optimize website performance and usability.

Website Analytics Tools For Your Website

Omniture

The largest technology company focused on CMOs and Online Marketers.

Shiny Stat

ShinyStat PRO is the professional web counter for tracking your website visitors in a simple and effective manner.

shinystat

Web Analytics and Segmentation for Better Conversion Optimization

Posted by philou2803

This post was originally in YOUmoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

I noticed some months ago that SEOmoz was having more and more web analytics/conversion rate related post, so I decided to give it a shot and talk about segmenting your traffic data in order to have a better understanding of your traffic. For this post I only use the Advanced Segments Tool from Google Analytics.

Segmenting by location:

I used to work for a website who was selling services to UK people exclusively. When I started there they were driving exclusively organic traffic, and the overall landing page conversion rate was as good as expected. So I started to segment the data by location and checked UK conversion rate against overall conversion rate: 

google analytics tool   

That was quite insightful. Look at the difference in conversion rate:

Segmenting by Location   

In fact the conversion rate of our target country was more than decent, and the reason our overall conversion rate seemed low was due to the mass traffic coming from other location (in this case coming from US). Unfortunately, we had nothing to offer them L. The solution was to drive more UK traffic and sort some SEO problem in fact. (For the story, Google did not understand we were a UK site: .com TLD, server in California, and Google Webmaster tools not yet implemented). Without looking at the UK segment exclusively, we would have taken the wrong business decision.  

Segmenting by keywords:

This one is quite obvious for most of the SEOmoz community I guess. Adwords is probably the most transparent ad network, and you can easily see which keyword converts, which one does not. The ROI is quite straight forward to measure.  

Internal Search is quite interesting to segment as well: It is very important to understand which visitors use internal Search, and if those people convert more than average! Very easy to set up on Google Analytics:

 GA Graph

Quite insightful, isn’t it? On the site above, the conversion rate is 5-6 times higher for visits with Site Search than visits without Site Search!   

Content Segmentation (very useful for Linbait analysis)

Let’s say you made very good linkbait content which went viral and gave you a lot of inbound links. As everyone knows, the SEO benefit is amazing, but did the post on its own lead to conversions? Did visitors signed up to your blog or Newsletter after finding out about your site? How could we measure this!  Well, nothing easier. You can easily segment your data to show only visits and visitors which had your linkbait page as an entry page:

Entry Page Segment

That way you can quickly appreciate the value of your linkbait (excluding the SEO benefit). I have a small online marketing blog where I wrote a post on how to track spiders with Google Analytics some times ago, and I can see very easily with that kind of segment what the visitors did after reading that, and where they were coming from.

traffic source

Segmenting by Visitor behaviour: 

I love this one as it gives you very good insights and reveal a lot on how your site perform. For example I have an e-commerce website which has a conversion funnel of 5 pages. In that case, we can consider that a visit with 5 page views is an “engaged visit”. It is very important to see how those visits behave on your site, against the overall traffic: Here is the formula:

Behavior analysis

How about we compare that with the overall traffic?

engagement visits

The number of Page Views depends on what you want to measure, and which industry you’re on.That sort of segments are very good indicators to measure the engagement of your site. In the example above, we can clearly see that there is a lot of room for improvement.

I only described 4 ways here to segment your data (which I hope you enjoyed). There are so many other ways to get insights with segmentation. You can for example have more than 1 dimension in your segment: Example: I want to see only visits coming from UK, with more than 15 pages views, which stayed on site less than 6 minutes (tricky isn’t it?)

Segmentation is a wonderful topic which leads to another huge subject in web analytics: Key Performance Indicators. That will be my next post if that one is published (I’m thinking of a KPI Cheat Sheet). In the mean time, I would love to have your feedback and here about your experiences with segmentation.

Do you like this post? Yes No

Posted by philou2803

I noticed some months ago that SEOmoz was having more and more web analytics/conversion rate related post, so I decided to give it a shot and talk about segmenting your traffic data in order to have a better understanding of your traffic. For this post I only use the Advanced Segments Tool from Google Analytics.

Segmenting by location:

I used to work for a website who was selling services to UK people exclusively. When I started there they were driving exclusively organic traffic, and the overall landing page conversion rate was as good as expected. So I started to segment the data by location and checked UK conversion rate against overall conversion rate: 

google analytics tool   

That was quite insightful. Look at the difference in conversion rate:

Segmenting by Location   

In fact the conversion rate of our target country was more than decent, and the reason our overall conversion rate seemed low was due to the mass traffic coming from other location (in this case coming from US). Unfortunately, we had nothing to offer them L. The solution was to drive more UK traffic and sort some SEO problem in fact. (For the story, Google did not understand we were a UK site: .com TLD, server in California, and Google Webmaster tools not yet implemented). Without looking at the UK segment exclusively, we would have taken the wrong business decision.  

Segmenting by keywords:

This one is quite obvious for most of the SEOmoz community I guess. Adwords is probably the most transparent ad network, and you can easily see which keyword converts, which one does not. The ROI is quite straight forward to measure.  

Internal Search is quite interesting to segment as well: It is very important to understand which visitors use internal Search, and if those people convert more than average! Very easy to set up on Google Analytics:

 GA Graph

Quite insightful, isn’t it? On the site above, the conversion rate is 5-6 times higher for visits with Site Search than visits without Site Search!   

Content Segmentation (very useful for Linbait analysis)

Let’s say you made very good linkbait content which went viral and gave you a lot of inbound links. As everyone knows, the SEO benefit is amazing, but did the post on its own lead to conversions? Did visitors signed up to your blog or Newsletter after finding out about your site? How could we measure this!  Well, nothing easier. You can easily segment your data to show only visits and visitors which had your linkbait page as an entry page:

Entry Page Segment

That way you can quickly appreciate the value of your linkbait (excluding the SEO benefit). I have a small online marketing blog where I wrote a post on how to track spiders with Google Analytics some times ago, and I can see very easily with that kind of segment what the visitors did after reading that, and where they were coming from.

traffic source

Segmenting by Visitor behaviour: 

I love this one as it gives you very good insights and reveal a lot on how your site perform. For example I have an e-commerce website which has a conversion funnel of 5 pages. In that case, we can consider that a visit with 5 page views is an “engaged visit”. It is very important to see how those visits behave on your site, against the overall traffic: Here is the formula:

Behavior analysis

How about we compare that with the overall traffic?

engagement visits

The number of Page Views depends on what you want to measure, and which industry you’re on.That sort of segments are very good indicators to measure the engagement of your site. In the example above, we can clearly see that there is a lot of room for improvement.

I only described 4 ways here to segment your data (which I hope you enjoyed). There are so many other ways to get insights with segmentation. You can for example have more than 1 dimension in your segment: Example: I want to see only visits coming from UK, with more than 15 pages views, which stayed on site less than 6 minutes (tricky isn’t it?)

Segmentation is a wonderful topic which leads to another huge subject in web analytics: Key Performance Indicators. That will be my next post if that one is published (I’m thinking of a KPI Cheat Sheet). In the mean time, I would love to have your feedback and here about your experiences with segmentation.

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Adobe Buying Omniture: What does it mean?

It was announced today that Adobe will be acquiring web analytics powerhouse Omniture for about $1.8 billion. First, congratulations to both parties and hopefully it will lead to great things in the future.

I’ve long thought of Omniture as an attractive acquisition target but the companies that seemed most likely to be the acquirer had [...]

It was announced today that Adobe will be acquiring web analytics powerhouse Omniture for about $1.8 billion. First, congratulations to both parties and hopefully it will lead to great things in the future.

I’ve long thought of Omniture as an attractive acquisition target but the companies that seemed most likely to be the acquirer had either bought or built their own analytics solutions (Google, Yahoo, Microsoft). Adobe wasn’t a company that was on the short list in my mind just due to the nature of the business that Adobe has historically been in.

That being said, it does seem to open up some interesting possibilities since so much of display advertising is now powered with Adobe’s Flash technology, and that I imagine that Adobe is looking hard at the advertising business as a future growth area for their company.

However, I would’ve thought their move into advertising might have been through the creative/technology door they already had open with advertisers and agencies opposed to through a MAJOR web analytics acquisition. I won’t pretend to say I know if they’re making a mistake, but it will be interesting to watch how Adobe uses Omniture to become a larger internet player.

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